Luvia Privacy Policy

Welcome to Luvia ("Luvia," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered application and related services (collectively, the "Service"). By accessing or using Luvia, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide AI interactions, support app functionality, improve our services, and maintain a secure experience.

1.1 Information You Provide Directly

Account Registration: When you create an account or sign in, we may collect your account ID and related profile information that you provide or authorize.

Subscription & Payments: If you purchase premium features or subscriptions, payment processing is handled securely by third-party providers such as Google Play Billing. We do not store full payment card information on our servers.

User Content: We may collect content you submit in the app, including prompts, AI chat content, uploaded photos, uploaded videos, images you generate, app feedback, ratings, or similar content you choose to provide.

1.2 Information Collected Automatically

Device & Technical Data: We may collect device identifiers, IP address, operating system, app version, device model, network information, and diagnostic data to provide the Service, optimize app performance, and diagnose technical issues.

Usage Analytics: We may track feature usage patterns, session duration, app interactions, events, and performance information through tools such as Firebase Analytics.

Advertising & Attribution Data: Where applicable, we may use advertising identifiers, Google Play install referrer information, and advertising services data to measure ads, support attribution, prevent fraud, and improve marketing performance.

Cookies & Similar Technologies: If the Service is accessed through a web page or embedded web content, cookies or similar technologies may be used to remember preferences and analyze traffic. You can manage cookie settings through your browser where applicable.

2. How We Use Your Information

We use your information responsibly to deliver and improve the Service:

App Functionality: Provide core AI features, process user prompts, generate responses or media, manage subscriptions, remember preferences, and support account-related features.

Personalization: Use your interactions and preferences to improve the relevance, tone, and continuity of AI-generated experiences.

Service Improvement: Analyze aggregated or de-identified usage data to improve app quality, feature design, reliability, and user experience.

Security & Fraud Prevention: Detect, prevent, and respond to unauthorized access, abuse, spam, fraud, or policy violations.

Customer Support: Resolve technical issues, respond to inquiries, process data requests, and provide assistance related to your account or purchases.

Legal Compliance: Fulfill obligations under applicable laws, enforce our terms, respond to lawful requests, and protect our rights and users.

We share information only as needed to operate, improve, protect, or comply with legal obligations related to the Service.

Service Providers: We may share information with trusted third-party service providers that help us provide hosting, analytics, crash reporting, advertising, billing, authentication, AI processing, customer support, and security services. These providers are authorized to use the information only as necessary to provide services to us.

Please note that the Application may use third-party services that have their own Privacy Policies about handling data. Below are links to privacy information for third-party service providers that may be used by the Application:

We may disclose User Provided and Automatically Collected Information:

As required by law, such as to comply with a subpoena, court order, or similar legal process;
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, prevent abuse, or respond to a government request;
With trusted service providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to handle the information in accordance with appropriate privacy and security obligations.

Business Transfers: In the event of a merger, acquisition, financing, reorganization, bankruptcy, or asset sale, user information may be transferred as part of that transaction. We will provide notice where required by applicable law.

We do not sell or rent your personal information to advertisers or data brokers.

4. Data Security

We use reasonable technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

Encryption: Information is protected in transit using industry-standard encryption where supported.

Access Controls: Access to user information is limited to authorized personnel and service providers who need it to operate or support the Service.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to maintain safeguards appropriate to the nature of the information we process.

5. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also have the right to withdraw consent where processing is based on consent.

Account and Data Requests

You may request access to, correction of, or deletion of your account information and user content by contacting us through the in-app support or feedback feature, or by emailing us at the address listed below.

Important Notes

Deleted Data: Account information, user profile information, AI interactions, submitted content, generated content, and app customization settings may be deleted where technically and legally possible.

Retained Data: Purchase records, fraud-prevention records, security logs, and aggregated or de-identified usage data may be retained where necessary for legal compliance, accounting, security, or service improvement.

We will respond to valid privacy requests within a reasonable period and in accordance with applicable law.

6. International Data Transfers

Your information may be processed in countries or regions other than where you live. Where required, we use appropriate safeguards for cross-border data transfers, such as contractual protections and other measures required by applicable law.

7. Children's Privacy

Luvia is not intended for children under 13, or under the minimum age required by applicable law in your jurisdiction. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided information without appropriate consent, please contact us and we will take steps to delete such information where required.

8. Data Retention

Active Accounts: Account information and user content may be retained while your account remains active or as needed to provide the Service.

Inactive Accounts: We may anonymize or delete certain data after a period of inactivity, subject to technical and legal requirements.

Legal Holds: Certain information may be retained longer where necessary to comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, or protect the security of the Service.

9. Policy Updates

We may update this policy periodically. If we make material changes, we may provide notice through the app, by email, or by updating the "Last updated" date at the top of this page.

Continued use of the Service after updates means that you acknowledge the revised policy.

10. Contact Us

If you have any questions, data requests, or concerns, you may contact us through the in-app support or feedback feature when available.

Alternatively, you may contact us by email:

Email: [email protected]